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Studioloop

Notification Settings

Configure email and SMS sending, reminders, and staff alerts from the console

Overview

Studioloop sends booking notifications to clients and staff. You control sending channels, customer reminders, and staff alerts from Settings > Notifications.

Notification Channels

Two channels are controlled here with on/off switches:

  • Email - Sent via Resend. No per-message charge beyond your plan. Used for booking confirmations, intake form delivery, and longer content like receipts.
  • SMS - Sent via Twilio. SMS reaches clients without an app installed, which makes it reliable for confirmations and reminders. SMS is not enabled by default. If you see "SMS not configured. Contact support to enable", reach out to support to turn it on for your account.

Push notifications are not configured here. Push is opt-in and controlled by each client in the branded mobile app, not from Console.

Customer Reminders

Two reminder switches help reduce no-shows:

  • 24-hour reminder - sent the day before the appointment
  • 1-hour reminder - a final reminder sent 1 hour before the appointment

You can turn either on or off independently. Reminders are sent on the channels you have enabled above.

Staff Alerts

Four switches control internal alerts, sent by email:

  • New booking alert - email staff when they receive a new booking
  • Cancellation alert - email staff when a booking is cancelled
  • Reschedule alert - email staff when a booking is rescheduled
  • Owner notification - send new booking alerts to the business owner

Client Opt-Out

Clients can opt out of channels from their mobile app profile. Studioloop honors those preferences, so opted-out clients will not receive messages on that channel even if the channel is enabled in your settings.

SMS Costs

SMS has a direct per-message cost, so use it where it adds the most value (confirmations and reminders). If you need to enable SMS or discuss usage, contact support.

Things to Know

  • Notification logs are available per client under their profile timeline
  • Failed notifications (undelivered SMS, bounced email) are flagged in the notification log
  • You cannot send bulk marketing SMS through notification settings, that is handled separately