Notification Settings

Overview

Studioloop sends booking notifications to clients and staff. You control sending channels, customer reminders, and staff alerts from Settings > Notifications.

Notification Channels

Two channels are controlled here with on/off switches:

• Email - Sent via Resend. No per-message charge beyond your plan. Used for booking confirmations, intake form delivery, and longer content like receipts.
• SMS - Sent via Twilio. SMS reaches clients without an app installed, which makes it reliable for confirmations and reminders. SMS is not enabled by default. If you see "SMS not configured. Contact support to enable.", reach out to support to turn it on for your account.

Push notifications are not configured here. Push is opt-in and controlled by each client in the branded mobile app, not from Console.

Customer Reminders

Reminder switches that help reduce no-shows:

• 24-hour reminder - sent the day before the appointment
• 1-hour reminder - a final reminder sent 1 hour before the appointment
• Ask clients to confirm by text - adds "Reply C to confirm or NO if you can't make it" to SMS reminders

You can turn each on or off independently. Reminders are sent on the channels you have enabled above.

Confirm by reply

When "Ask clients to confirm by text" is on (and SMS is enabled), every SMS reminder asks the client to reply. We read the reply automatically:

• A reply of C, YES, OK, or 1 marks the appointment confirmed.
• A reply of NO or 2 flags that the client can't make it, so your front desk can follow up. This does not cancel the booking on its own.
• Anything conversational ("can I come at 3 instead?") is left for you or the AI assistant to handle, so a confirmation is never read by mistake.

The client gets a short acknowledgement either way. Confirm-by-reply is the single biggest lever for cutting no-shows, and it works whether or not you use the AI receptionist. Clients never get a "confirm" prompt unless they already receive SMS reminders, so it stays within their messaging consent.

See who replied under Inbox > Confirmations: a "Can't make it" list of clients who said no (with one-tap Text and Call buttons to rebook the slot), plus who's still waiting to reply and who's confirmed. The tab shows a badge with how many declines still need follow-up.

Recovery and Rebooking Texts

Two optional SMS tools help you recover lost bookings and bring clients back. Both are off by default and only send when SMS is enabled, since they text clients proactively.

• Abandoned booking recovery - texts a client who started a booking but didn't finish paying, while the slot is still held, with a link to complete payment.
• Rebooking reminders - wins back clients by reminding them to book their next visit on their usual cadence. You set a default cadence in days, and can override it per service.

Leave these off unless you're comfortable sending proactive texts; turn them on to chase the revenue you'd otherwise lose.

Staff Alerts

Four switches control internal alerts, sent by email:

• New booking alert - email staff when they receive a new booking
• Cancellation alert - email staff when a booking is cancelled
• Reschedule alert - email staff when a booking is rescheduled
• Owner notification - send new booking alerts to the business owner

Client Opt-Out

Clients can opt out of channels from their mobile app profile. Studioloop honors those preferences, so opted-out clients will not receive messages on that channel even if the channel is enabled in your settings.

SMS Costs

SMS has a direct per-message cost, so use it where it adds the most value (confirmations and reminders). If you need to enable SMS or discuss usage, contact support.

Things to Know

• Notification logs are available per client under their profile timeline
• Failed notifications (undelivered SMS, bounced email) are flagged in the notification log
• You cannot send bulk marketing SMS through notification settings, that is handled separately