Payments & Payouts

Set up Stripe Connect, accept payments, and understand payout timing

Overview

Studioloop uses Stripe Connect to route client payments directly to your bank account. There are no platform fees on transactions - you only pay standard Stripe processing fees.

Setting Up Stripe Connect

Getting Started

Go to Billing & Payments in the sidebar
In the Subscription tab, find the Payments & Payouts card
Click Connect with Stripe
Complete the Stripe-hosted onboarding form

What You Need for Verification

Stripe requires identity and business verification before you can receive payouts. Have these ready:

Business name and address
Tax ID or Social Security Number (for sole proprietors)
Bank account details (routing and account number)
Government-issued photo ID
Date of birth

Verification Timeline

Most accounts are verified within minutes. Some may require manual review, which can take 1-2 business days. You can accept payments while verification is pending, but payouts will not start until verification completes.

Account Status

Your Stripe Connect status appears on the billing page:

Not connected - You have not started Stripe setup yet
Verification in progress - Stripe is reviewing your information. Click "Continue Setup" if additional documents are needed.
Payouts active - Your account is fully verified. Payments are being deposited to your bank.

How Payments Work

Online Booking Payments

When a client books through your widget or mobile app:

Client enters payment details on a Stripe-hosted secure form
Payment is authorized and captured at booking time
Funds are routed directly to your connected Stripe account
Stripe deposits funds to your bank on the standard payout schedule

Accepted Payment Methods

Stripe automatically shows the most relevant payment methods based on your client's location and device:

Credit and debit cards (Visa, Mastercard, Amex)
Apple Pay and Google Pay
Klarna (buy now, pay later)
SEPA Direct Debit (Europe)
And other region-specific methods

You can manage which methods are enabled in your Stripe Dashboard under Settings > Payment methods.

In-Person Payments

Configure which methods appear when closing orders at the salon under Billing & Payments → In-Person Payments:

Cash - Track physical cash payments manually
Stripe Terminal - Use Stripe card readers for automatic deposits (requires Stripe Connect and a configured reader)
External POS - Mark payments taken on any external card reader as paid

You can set a default method and enable or disable each option.

Using an External Card Reader

If you already have a card terminal - Square, SumUp, iZettle, Clover, or any other - you can use it for in-person payments and record those payments in Studioloop for bookkeeping and reporting.

The workflow is:

Process the payment on your own terminal as normal
In the Studioloop POS or booking checkout, select your external terminal as the payment method
Studioloop records the payment as complete

You can give the method a custom label (e.g. "Square" or "Card Terminal") so it appears correctly on receipts. Set this under In-Person Payments → External POS label.

External POS payments appear in revenue reports alongside cash and Stripe payments. Refunds must be processed on your external terminal directly - Studioloop records the refund for bookkeeping but cannot issue it.

Payout Timing

Standard Schedule

Stripe pays out on a rolling basis. The default schedule is:

United States - 2 business days after payment
Europe (SEPA) - 3-5 business days after payment
United Kingdom - 2-3 business days after payment
Australia/Canada - 2-3 business days after payment

What Affects Payout Speed

New accounts - Your first payout may take 7-14 days while Stripe establishes your account
Large transactions - Unusually large payments may be held for review
Weekends and holidays - Payouts only process on business days

Viewing Payout Details

Open your Stripe Dashboard to see:

Next scheduled payout date and amount
Payout history and bank deposits
Individual transaction breakdown per payout
Failed payout alerts and resolution steps

Tax Settings

Configure tax collection under the Payments tab:

Tax rate - Set a manual tax percentage applied to bookings
Tax name - Label shown to clients (e.g., "Sales Tax", "VAT")
Tax inclusive - Whether prices already include tax or tax is added on top
Tax breakdown - Show itemized tax on receipts
Business tax ID - Displayed on invoices and receipts

Tip Settings

Also under the Payments tab:

Preset percentages - Quick-select tip amounts shown to clients (e.g., 15%, 20%, 25%)
Custom amount - Allow clients to enter any tip amount
Distribution method - Full to provider, pooled, or custom split
Tip screen style - Choose how tips are presented during checkout

Refunds

Refunds are processed through the console or automatically via webhooks:

Full refunds - Return the entire payment amount
Partial refunds - Return a specific amount
Refunds appear in your Stripe Dashboard within 5-10 business days on the client's statement

Fees

Stripe Processing Fees

Studioloop does not charge any platform fees on your transactions. You pay only standard Stripe processing rates:

Cards - Typically 2.9% + 30 cents per transaction (varies by country)
In-person (Terminal) - Typically 2.7% + 5 cents per transaction
Other methods - Rates vary by payment method and region

Check Stripe's pricing page for current rates in your country.

Studioloop Subscription

Your Studioloop subscription is billed separately from payment processing fees. See the Subscription tab for plan details.

Troubleshooting

"Verification in Progress" for a Long Time

Click Continue Setup to check if Stripe needs additional information. Common reasons:

Missing or unclear photo ID
Business information mismatch
Bank account details need confirmation

Payments Not Appearing in Bank

Check your Stripe Dashboard for payout status
Verify your bank account details are correct
New accounts have a longer initial payout delay (7-14 days)
Weekend and holiday delays are normal

Stripe Terminal Country Availability

Stripe Terminal is available in a specific set of countries. Both your Stripe account and the salon location must be in a supported country to use Terminal.

Generally available: Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Luxembourg, Malaysia, Netherlands, Norway, New Zealand, Portugal, Sweden, Singapore, United States

Public preview: Bulgaria, Cyprus, Estonia, Gibraltar, Croatia, Hungary, Japan, Liechtenstein, Lithuania, Latvia, Malta, Poland, Romania, Slovenia, Slovakia

See the full list at Stripe Terminal country and currency availability.

If your country is not listed, use External POS (Square, Clover, etc.) or Cash under In-Person Payments to keep POS sales running.

Hardware

Manage Stripe Terminal readers under the Hardware tab in Billing & Payments.

Terminal Setup

Terminal locations - Enable Terminal per salon location. Requires a valid address and an active Stripe Connect account.
Terminal readers - Register card readers using the registration code shown on the device screen. View status (online/offline) and manage labels.

Available Readers

The Studioloop console works with internet-connected readers only. Order directly from Studioloop - your card on file is charged and we handle fulfillment within 2-3 business days. You can also purchase readers from Stripe's shop and register them here.

| Reader | Best for | Price | |---|---|---| | BBPOS WisePOS E | Front desk, countertop. Connects via WiFi or Ethernet. | $299 | | Stripe Reader S700 | Smart standalone reader with touchscreen. Works over WiFi without a tablet or PC. | $399 | | Stripe Reader S700 Dock | Charging dock for the S700. | $49 |

What About Tap to Pay or the Stripe Reader M2?

Tap to Pay (using an iPhone or Android as a card reader) and the Stripe Reader M2 (Bluetooth) both require a native mobile app - they are not compatible with the web-based console. They are not currently supported in Studioloop.